Returns & withdrawal

8. Right of withdrawal and the limit of custom work

8.1 Catalogue products: fourteen days to change your mind

For a catalogue product, that is a product from our range in a fixed variant and a standard colour, you have fourteen days to withdraw as a consumer. That period starts on the day you receive the product. Within it you may withdraw without giving a reason. The fact that we print that product only after you order it (made to order) changes nothing here: producing on order is not yet, in legal terms, custom work.

How you withdraw and how the refund works is set out on the returns page, including the model withdrawal form.

8.2 Work made to your specification: excluded from withdrawal

Work made to your specification is excluded from the right of withdrawal under Article 6:230p, opening words and part f, of the Dutch Civil Code: it concerns goods made to your specifications that are clearly personal in nature. Concretely, there is no cooling-off period for:

• a print of a 3D file you uploaded yourself;
• a model generated with AI or a 3D scan, once you have approved it in the preview;
• a model designed, scaled or corrected on your instructions, or for which you set the dimensions, height or a colour outside the standard range yourself;
• any other personalisation to your specification.

For this work the chosen input is fixed before we print and, for an AI model or scan, you approved it yourself in the preview (Article 4). If something goes wrong in production on our side, Article 10 applies; if our modeller rejects the model beforehand, the choice in Article 4 applies.

This is a translation of our Dutch returns text. If the English and the Dutch text differ, the Dutch text prevails.

How to withdraw from a catalogue product

The right of withdrawal and the limit of custom work are set out above, in Article 8 of our terms and conditions. If you want to return a catalogue product within the cooling-off period, this is how it works:

1. Let us know within fourteen days of receipt, by email at info@huedcast.com, that you withdraw. You may use the model form below, but you do not have to.
2. Return the product within fourteen days of your notice, complete and where possible in the original packaging. Handle the product with care while you still have it.
3. The cost of the return shipment is yours, unless we agree otherwise.
4. We refund the full amount within fourteen days of your withdrawal, using the same means of payment you used. We may wait to do so until we have the product back or until you have shown that you returned it.

Please note: work made to your specification (an uploaded file, an AI model or scan you approved in the preview, a model we design or correct on your instructions) is excluded from withdrawal. If our modeller rejects a model beforehand, you choose between an adjusted version and a refund (Article 4 of the terms). If something went wrong in production on our side, we put it right under Article 10; email us with a photo.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the agreement)

To: Ideale Diensten V.O.F., trading as Huedcast, Bijsterhuizen 4019-006, 6604 LW Wijchen, info@huedcast.com, +31 6 2992 2787

I/We (delete as appropriate) hereby give notice that I/we withdraw from our agreement concerning the sale of the following products:

• Description of the product: ....
• Ordered on / received on: ....
• Name of the consumer(s): ....
• Address of the consumer(s): ....
• Signature of the consumer(s) (only if this form is submitted on paper): ....
• Date: ....